Terms and Conditions for Gardeners Dagenham
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Dagenham to residential and commercial customers in the UK. By making a booking, requesting work to begin, or otherwise engaging our gardening services, you agree to be bound by these terms. They are intended to create a clear understanding of how bookings are made, how payments are handled, what happens if plans change, how liability is managed, and how waste is dealt with in accordance with applicable rules.
These terms apply to a broad range of garden maintenance and related outdoor services, including routine upkeep, seasonal care, pruning, clearance, planting, and similar work. They are designed to support a fair and professional relationship between the customer and the gardener, while also reflecting the practical nature of outdoor work, which can be affected by weather, site conditions, access limitations, and material availability. If a separate written agreement has been signed for a specific project, that agreement may supplement these terms, provided it does not conflict with mandatory legal rights.
In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider trading as Gardeners Dagenham, and references to “you” or “the customer” mean the person, business, landlord, tenant, or other party requesting the service. References to “services” mean the gardening tasks agreed at the time of booking or later confirmed in writing or by message. Where a term is stated to be subject to law, that means it will apply only to the extent permitted under UK law.
1. Booking Process
All bookings for Dagenham gardeners services must be made through a requested service enquiry and then confirmed by us before work begins. A booking is not final until we have accepted it, confirmed availability, and, where applicable, provided a quotation or estimate that you agree to. We may ask for details about the garden, access, parking, waste removal, water supply, electricity, photographs, or the condition of the site so that we can assess the work accurately. Any quote provided before inspection may be based on the information supplied and may need adjustment if the actual site differs materially from the description.
Once a booking has been agreed, we will usually confirm the date, approximate arrival time, scope of work, and any special assumptions. It is your responsibility to ensure that the information supplied is accurate and complete. If you ask for changes to the scope after confirmation, we may revise the price, timetable, or materials required. We reserve the right to decline or postpone a booking if the site is unsafe, inaccessible, heavily obstructed, or not reasonably suitable for the requested service.
For recurring maintenance, garden care plans, or regular visits, the service arrangement may operate on a repeating schedule. Unless agreed otherwise, each visit remains subject to these terms. We may also set a minimum call-out charge or minimum booking duration where this has been stated in advance. Any booking request is an offer from you, and our written or verbal confirmation is the acceptance of that offer.
2. Service Standards and Customer Responsibilities
We will carry out the agreed gardening work with reasonable care and skill, using suitable tools and methods for the task. Because outdoor conditions change, the exact appearance of a garden after completion can vary depending on season, plant health, weather, prior neglect, and the structure of the site. Unless expressly agreed, we do not guarantee specific long-term growth outcomes, flowering results, or the survival of plants that are already weak, diseased, or stressed before the service starts.
You are responsible for making the site accessible on the agreed date and for ensuring that pets, children, valuables, fragile items, and hazardous materials are safely managed before work begins. If gates, paths, lawns, or access points are locked or blocked, and we cannot reasonably complete the work, you may still be charged a call-out fee or cancellation charge if the loss of the visit is attributable to you. You must also tell us about underground services, hidden hazards, protected wildlife, nesting birds, pests, contaminated materials, or any other issue that could affect safe working.
If we identify a condition that creates a health and safety risk, we may pause or stop work until the issue has been addressed. In some cases, we may recommend specialist assistance rather than continue with the job. We are not responsible for delays caused by your failure to prepare the site or to disclose relevant information. Where the service depends on your cooperation, you agree to act promptly and reasonably so the work can proceed.
3. Payments and Charges
Fees may be agreed as a fixed price, an hourly rate, a day rate, a minimum charge, or a price calculated by reference to materials, labour, waste disposal, and equipment. All prices will be confirmed in pounds sterling unless stated otherwise. Unless the quotation expressly includes VAT, it will be added where applicable at the prevailing rate. Estimates are not guarantees and may change if the scope of work changes or if unforeseen conditions arise that could not reasonably have been identified in advance.
Payment is due in accordance with the terms stated in the booking confirmation or invoice. In many cases, payment is required on completion of the work, although deposits, staged payments, or prepayment may be requested for larger projects, materials, or repeat service plans. We may suspend future visits or withhold the start of work if an agreed deposit has not been paid. Late payments may result in administrative charges, interest, or recovery costs to the extent permitted by law and stated on the invoice.
We may charge extra for additional labour, travel beyond the standard service area, specialist disposal, access difficulties, waiting time, or additional tasks requested during the visit. Any extra charge should be agreed where practical before the work is carried out. If the actual work takes longer than expected due to hidden conditions, the final invoice may reflect the extra time reasonably required. Payment confirms acceptance of the service as carried out, subject always to any rights you may have under law for work that is not performed with reasonable care and skill.
4. Cancellations, Rescheduling, and No-Shows
If you need to cancel or reschedule a booking, you must notify us as soon as possible. For standard visits, we may require reasonable notice, and for larger or specially arranged jobs, longer notice may be necessary. Where we have already reserved labour, allocated materials, or arranged disposal, we may charge a cancellation fee to recover unavoidable costs and lost time. The exact charge will depend on the circumstances and any notice given.
If you are not present when required, or if access is not available and work cannot proceed, this may be treated as a late cancellation or no-show. In such cases, we may charge the full or partial booked amount where reasonable, especially if our team has travelled to the site and incurred costs. If weather conditions make work unsafe or impracticable, we may postpone the visit and offer a new date. We will normally act reasonably in deciding whether conditions justify delay, but the final decision on safety remains with us.
We also reserve the right to cancel or reschedule if we are affected by illness, severe weather, equipment failure, supply disruption, or other events beyond our reasonable control. In that case, we will try to give notice and offer an alternative date. Neither party will be liable for failure to perform caused by a force majeure event, provided reasonable steps are taken to reduce the impact and resume the service when possible.
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law. Subject to that, we are responsible only for direct losses that are reasonably foreseeable and caused by our breach of these terms or our negligence. We are not responsible for indirect or consequential losses such as loss of profit, loss of business opportunity, or disappointment arising from garden appearance, except where the law requires otherwise.
Although care is taken with plants, lawns, paving, boundaries, ornaments, water features, and equipment, gardening work carries inherent risks. Existing weaknesses in structures, old fittings, fragile surfaces, and hidden defects can be affected by normal work. We are not liable for pre-existing damage, deterioration due to age or weather, or harm caused by items that were already unstable, poorly installed, or unsuitable for the environment. If you ask us to work in a way that carries increased risk, you accept that risk to the extent permitted by law.
If we damage something through proven negligence, our liability will usually be limited to the reasonable cost of repair or replacement, taking into account the age, condition, and actual value of the item affected. You must notify us of any issue within a reasonable time after discovery and give us a fair opportunity to inspect and, where appropriate, remedy the matter. Nothing in these terms affects your statutory rights as a consumer where the service is provided to a private customer.
6. Waste Regulations and Disposal
Garden work often produces green waste, soil, branches, turf, leaves, and other organic material. Where waste removal forms part of the service, we will handle and dispose of it in a lawful and environmentally responsible way. Disposal may be carried out through licensed facilities, authorised waste carriers, or other lawful routes in line with applicable UK waste regulations. We will not knowingly dispose of waste in a manner that breaches environmental law, fly-tipping rules, or duty-of-care requirements.
You are responsible for telling us whether any waste may contain treated wood, contaminated soil, sharp objects, asbestos, chemicals, invasive species, animal waste, or other hazardous material. Such items may require special handling and may not be included in standard garden clearance. If hazardous or regulated waste is discovered during the job, we may stop work and charge additional costs for safe removal or specialist disposal, subject to your agreement and legal requirements. We may also refuse to handle waste that we reasonably believe cannot be moved safely or lawfully by ordinary garden service methods.
If waste removal is not included in the agreed price, waste may be left neatly on site only if that was expressly agreed in advance. Otherwise, we may need to remove it and charge accordingly. Where bags, bins, or containers are provided by you, they must be suitable and available at the time of service. You agree that any waste produced from the work becomes your responsibility once it has been lawfully handed over, unless we have agreed to remove it as part of the service.
7. Complaints, Remedies, and Rework
If you are dissatisfied with any aspect of the service, you should notify us promptly and provide a clear description of the issue. We may ask for photographs or a short explanation so we can assess the matter fairly. Where a genuine problem has arisen because work was not carried out with reasonable care and skill, we may offer to revisit the site, correct the issue, or agree another reasonable remedy. This does not remove any rights you may have under the Consumer Rights Act 2015 or other applicable law.
We will not normally be responsible for issues caused by natural growth after the service, weather events, pests, disease, soil conditions, seasonal change, or instructions given by the customer that were followed as requested. If you change your mind about the style of work after completion, that does not usually mean the original service was defective. Any complaint should be made within a reasonable time so that the condition of the garden can still be reviewed properly.
Where a dispute cannot be resolved informally, both parties should act reasonably and keep records of relevant communications, invoices, and photographs. Nothing in this section prevents either party from using the courts or another lawful dispute process where necessary. We aim to resolve concerns fairly and proportionately, without unnecessary delay.
8. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory protections that apply in your place of residence, to the extent those protections cannot be waived by agreement. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining parts will continue in full force.
By booking with Gardeners Dagenham, you confirm that you have read, understood, and accepted these Terms and Conditions. They are intended to support a professional and transparent service relationship, while leaving room for the practical realities of gardening work. Each booking is made on the basis that both parties will cooperate reasonably and act in good faith throughout the service period.
These terms may be updated from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of booking will apply to that booking unless a newer version has been agreed in writing. Any headings used in this document are for convenience only and do not affect interpretation.